Less Than Truckload
International Services
Return Goods Management

Supply Chain Solutions

Flat World provides transportation insight and technology tools to enhance our client's ability to make quick and informed decisions. We help to drive efficiencies throughout our client's business processes; including PO management, optimized carrier selection, transportation execution tasks, and freight bill audit and payment. Flat World provides the traditional logistics services of Truckload Brokerage, LTL (Less-than-Truckload) Management, and Expedited Shipping, along with more specialized services such as Project Management, Warehousing, and Installation work through Flat World Hospitality Services. All of the services provided by Flat World Supply Chain are supported by a diverse suite of technology tools that can be integrated seamlessly with any client operating system or ERP.

Less Than Truckload -- LTL

Choice is critical to a cost effective, yet service sensitive supply chain. Utilizing a menu of LTL carriers to attain optimum service performance, leveraging volume to ensure competitive prices, and optimizing multiple base rates are all ways to better utilize a company's resources. Because your time is valuable, our personal service with dedicated account management, along with state of the art technology offers a more efficient way to manage your LTL transportation dollar. Only "best in class" National, Inter-regional, and Regional providers are utilized, so you can be confident in the value your company will receive from Flat World Supply Chain. We select the best service-providing carriers in the industry for each geographic area and combine that with the optimum price for the service required to provide for the greatest value proposition in the market.

"Large enough to demand the best price/value combination, but small enough to offer the customized services and the attention you deserve; that's Flat World's value proposition."

Truckload -- TL

Flat World provides one of the easiest, most cost-effective and dependable full truckload shipping solutions in the industry. Unlike asset-based providers, where the main priority is the utilization of their own company's assets, the main objective for Flat World is to provide clients with the optimum combination of capacity, price, and ease of engagement. We help to remove the hassle of obtaining transportation services for your full truckload and inter-modal shipments.

Long-term relationships with carriers allow Flat World to provide the flexibility required to successfully manage a shipper's unexpected volume increases


Flat World provides premium expedited shipping services, including ground and air freight forwarding services. We also offer dedicated door-to-door premium freight services to and from any location in North America. Our technology, network strength, and world class customer service provided through our easy to use web-based quoting, booking, and satellite tracking platform provides real-time visibility throughout your supply-chain.

Regardless of the mode, service or pick-up and delivery locations, we are confident in our ability to provide the most cost effective supply-chain solutions for your time sensitive and high value freight.

International Services

Flat World Supply Chain works with the best in class Full Container Load (FCL), Less-than-Container Load (LCL), Air Freight and U.S. Customs House Brokers and International Freight Forwarders to provide solutions to any international transportation need. The Flat World team has extensive experience in international transportation and can coordinate any import or export shipment or project.

Return Goods Management

Product returns have long been viewed by companies as a necessary evil, a painful process, a cost center, and an area of potential customer dissatisfaction. However, many successful business organizations have realized that an effective product returns strategy can provide a number of benefits, such as improved customer service and customer knowledge, effective inventory management and product dispositioning.

Visibility to your returns, or rather the lack-there-of, may be costing your company more money than you think. Flat World Supply Chain's Return Goods Management services can impact your bottom line in a very big way. Many companies are now placing a high priority on gaining better visibility to their Inbound Returned Goods by utilizing the technology tools available through Flat World Supply Chain.

We scale a Return Goods program to fit each customer's needs. We'll work with you to develop a Standard Operating Procedure (SOP) and then we execute on that SOP. All through the process, we provide reporting on KPI's (Key Performance Indicators) to give you the information that is important to your company.

How do we receive the information about your returns?

  • Your customers or you calling Flat World directly
  • Your customers calling a toll free number that we answer with your name
  • You or your customers faxing us
  • You or your customers e-mailing us
  • Communications via electronic portal directly into our TMS

Reduce expenses on your returns through Flat World's Return Goods services:

  • Technology
    • Proprietary project management software allows for a customized solution designed specific to each client’s needs
  • Project Management
    • Coordination of returns
    • Delivery exception management (OS&D)
    • Coordination of recalls and withdrawals
    • Asset recovery and inventory control
    • Home-site recovery
    • Return center consolidation
  • Resource Network
    • Return centers throughout North America
    • Closeout specialists
    • Donation facilities
    • Destruction/disposal operations reporting the information back to you
  • Reporting
    • We provide monthly reports showing what products each client returned
    • Reasons for returns
    • Custom Reports allow for; product count, customer, pickup locations, and many other data fields


Flat World Supply Chain Consulting Services is all about process improvement. The discovery process is exhaustive in uncovering all areas of your business that are impacted by supply chain. Flat World Consulting Services range from, Purchase order management, Dock Space analysis, Request for Proposal (RFP) preparation to General Ledger coding for warehousing and transportation related costs for the accounting department.

Hospitality Logistic

Project Management

Services Provided

  • Purchase Order Management
  • Inbound shipment management of FF&E from vendor to project site
  • Coordinate transfer from warehouse to project site
  • Invoice audit and cost management for all aspects of the project
  • Cargo claims management - We file all claims and follow through payment
  • 24 hour customer service provided by highly experienced professionals dedicated to your project

Value Proposition

  • One contact from P.O. conception to final installation
  • Comprehensive on-line reporting (P.O. status, Bill of Lading status, delivery status, warehouse inventory, project progress status, project cost)
  • Direct management of all transportation needs (Less-than-Truckload, Truckload, Expedited, Blanket Wrap, Import/Export, Small Package)
  • Highly trained and experienced team of professionals working to provide best-in-class experience for every project

Warehousing and Installation

Services Provided

  • Storage (Public, Contract, and Seasonal Warehousing Available)
  • Container Loading and Unloading
  • Cross Docking
  • Warehouse Management System (Inventory Control)
  • Pick and Pack
  • Break-Bulk Shipping
  • J.I.T. (Just-In-Time)
  • Sub Assembly / Kitting
  • Special Project Assistance
  • Small Package Shipments (e.g. UPS, FedEx)
  • Expedited Will Call/Customer Pick-Up Service
  • Delivery to Job Site
  • Installation of Furniture, Fixtures and Equipment

Value Proposition

Exceeding our customer's expectation is our mission. Tailoring a project specific solution for our customer's warehousing and installation needs and then actively monitoring each project is the way we accomplish that mission. Today Flat World Hospitality is proud to provide our warehousing and installation expertise to local, national, and international companies across the globe. We've spent the past decade building our service reputation, and we understand superior service is the cornerstone of being an effective partner to our customers.

Transportation Management

Services Provided

  • Needs Analysis
  • Carrier Contract Negotiations
    • Less than Truckload (LTL)
    • Truckload (TL)
    • Blanket Wrap Service
  • Routing Optimization
  • Execute shipments with all required documentation & electronically submit instructions to carrier
  • Shipment coordination from pickup to delivery with statuses visible throughout
  • Consolidation Services
  • Inbound / Reverse Logistics

Value Proposition

  • Provide transportation management tools that create efficiencies, provide better information, and reduce overall costs in your supply chain
  • Improve your transportation cost structures while maintaining best in class delivered service
  • Provide technology solutions to improve your team’s productivity and efficiency
  • Ensure actual costs meet expectations, and align those costs to your business activities
  • Provide on-line and custom reporting for entire project
  • Continuous review and adjustment to insure our transportation strategy is bringing value to your business


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